. Anything beyond the socket where the external line comes in can be removed. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Registration is fast, simple and absolutely free so please join our community today. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Virgin Media. You can also check for a loose cable as not all properties have a socket. BT Drop Wire > Junction box >Master Socket. We would like to show you a description here but the site won’t allow us. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. Obi202 To Phone Extension Uk Voip Forums. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. LincolnVoda. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. )In this video, I am showing the sta. • Access your Hub by navigating to 192. There are three cables at the back of the router. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Feed this disconnected extension wire into the VM socket and. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Posts: 8. Or if the other end of the white cable is in a more useful. A second cable, the Ethernet, to deliver the internet from the router to the computer. 0 – which seems a lot. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. VLNeedham. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Virgin Media have used the Openreach socket to provide telephone services. We would like to show you a description here but the site won’t allow us. 1. . Estonia and the Netherlands have already switched. Brown/White – White/Brown. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. #2. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. All the sockets are put in for you if they do not exist already e. Lan Wiring Practically. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. My bt master socket. Your wiring is then disconnected from the network, and can cause no mischief. Grey/White – White/Grey. Superfast Broadband. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. #2. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. 5 Machine screws included. 1. The modular isolator shown is exactly what VM currently install. Master Socket 5c connection going loose. I have the latest master Socket 5c with the split faceplate with phone and modem connection. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The trueCall standalone device. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Or you may be quicker than average! You won’t be involved the whole time. Tudor. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. Other than that, sound like you need a VM tech to remedy. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. 99 each £8. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Account - Cable. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. BT is initially proposing the SOGEA. Account - Cable. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Sunday. 1%. (I did this video to help/guide new engineer as I did not find any for my self when I started. Mobile Your Account. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). . The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. on 12-10-2022 15:38. 0 Kudos. " The hub is upstairs as previously said. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. The landline phone digital switch over is being rolled out from around now to be completed by 2027. Aug 8, 2019. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. This must be done at the time the line is changed over. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The answer is yes. I am hoping for some advice on my virgin cable telephone wall plate. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. #3. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. No vm wall socket. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Although these packages can be rather pricey, they are usually much more cost effective than buying each. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. Home Phone. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. 2. In response to Jonny-M. I'm a Very Insightful Person, I'm here to share knowledge. However… Virgin now obviously wants their hub etc back. on 03-08-2020 18:05. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Options. This is very easy to do and will only take a couple of minutes. Or you may be quicker than average! You won’t be involved the whole time. as i know you have to run 3 core cable ( telephone cable , cat5 or 6 ) from master socket to every slave but not on a BT master socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We would like to show you a description here but the site won’t allow us. 8 March 2011 at 8:29AM. CryptoWe would like to show you a description here but the site won’t allow us. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Purchased a new BT cordless phone and extentioin. The PC had no signal. My Virgin Media App. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. Connect the Hub’s power cable with the blue tab. Tudor. If you're happy for us to get this booked. Trouble shooter. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Connect your devices to the new hub. See where this Helpful Answer was posted. This seemed to be standard procedure for any phone fault reported. Then press and hold the security button on one of the original adaptors in your network for two seconds. So in steps, it's: 1. the problem os the series its that you. ago. Registration is fast, simple and absolutely free so please join our community today. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Other sockets are likely for extension landline phones. Looks like it'll probably have to be done though. 0 Kudos. Wi-Fi boosters can help with those wireless signal dead zones around your home. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Manage Your Account. Browse Virgin Media Virgin Media Community. It is really quite simple. 29/07/15 - 16:50 #1. Country. Re: Using existing Bt sockets with virgin. Plug the cables into the Hub. Virgin Phone Switchover. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. The cable wiring is the same as the Virgin Media Master socket. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. Turn on and start the Box. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. (Wasn’t told of the switchover and only found - 5443370. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). on 03-02-2023 12:54. While ordering I asked how it would be handled, they said they'd use the existing BT copper. The tech joined the Broadband/TV cable but was unable to jo. So I now have 100Mbps broadband and phone over broadband. Now got a replacement cable and working . You will then know for each phone if it is capable of. This will clear the line of dial tone for a short time, allowing you to listen closely. 17 Apr 2018. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. Community home. Virgin Media Quickstart set up. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. replace BT master socket with slave socket . - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 2. He will drill through into the lounge and connect an internal access point to the brown box on. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. But I have no Virgin Media Wall socket in my house. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Most BT Master Sockets will be near the entrance wall, but not always. The cable could be hidden within, or behind, furniture. Kind regards Jodi. There's nothing connected to that as far as I can work out, it is just an on/off switch. Thank you - 5259182 - 3. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. If you're happy with this and for the charge we can make the arrangements for you 🙂. 29-12-2022 20:58 - edited 29-12-2022 21:00. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Dial 17070, then following the prompts. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Plug into the Hub Push the white cable with the black label into the Hub. 0 Thanks Reply. For a wires-free alternative, you could use a cordless phone setup. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. Plug the cordless base. We would like to show you a description here but the site won’t allow us. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. BT had a rating of 67. Re: Using existing Bt sockets with virgin. Tudor. One to power the router up. Re: My Flat doesn’t have wall socket. We all know and love the internet and TV services that can enter our. Virgin Media Wall Socket Example 2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. on 03-07-2023 01:02. I have been trying to tell BT customer service, however. If the problem goes away, then the fault lies with your wiring or devices. Oct 10, 2019. on 03-08-2020 18:05. A BT master socket. Options. 3. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. I recently purchased my first home and have been taking a look at the VM cabling to the property. Other broadband queries. No Virgin media wall socket. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Moving from Virgin Media cable to TalkTalk wired. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. We would like to show you a description here but the site won’t allow us. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. VM BB TV Landline. Thank you. just moved in, can see the brown cable coming in from outside but there's no VM. Options. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Switching from Virgin Media to Vodafone. Step 2: Order your Virgin Media Broadband service. 04-11-2022 15:05 - edited 04-11-2022 15:17. You can also identify a split socket looking at the side. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Solved: I have one phone socket in my bedroom that no longer works. This only affects landlines. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 11-10-2023 06:41 PM. I had 2 plugs and 2 bulbs in my old property - with no issues. I would. VM will usually only supply a Quickstart to a property that had VM previously. This is an unbranded generic version. Up to 3 WiFi Pods if needed. NTE5C OpenReach Telephone Master Socket + M3. OR Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Virgin Media TV boxes need to be connected to a Hub so. 4. To ensure the best connection and maximum safety, the wires must be connected correctly. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. I have been trying to tell BT customer service, however "compute says no" and I am. . Stream from Virgin Media. The - 3982847 - 4. Thinking they would be in fact 2 -5 I wired up the second one as such. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. We're here to help. Virgin Media have used the Openreach socket to provide telephone services. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. 150 from a. The cable could be hidden within, or behind, furniture. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If the sockets are already there and functioning, yo. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Quickstart is the quickest and easiest way to setup our services. This is usually marked as Line 1. 1 4. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. There is limited ability to tweak the configuration of the BT phones, unfortunately. If your Virgin Media cable’s cut. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. Business, Economics, and Finance. Do not remove the PVC insulation from the wires themselves. No Coax Wall Socket Virgin Media Community 4802361. Turn on your TV and get connected. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Step 3. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Remove the existing telephone cable from your wall socket. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Phone. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. You can re-use any microfilter and Ethernet cables. Tudor. Our main phone connection is downstairs near to the original location of our hub. GPO Plan 4 socket and plug. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. 4 Kudos. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. Installation: Wall socket issue. Phone. 2. Sometimes there is no wall box, just a trailing cable. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. 0 Ratings Reply. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Thanks for your post and a big welcome to the Community. Posts: 166. However the wall. We would like to show you a description here but the site won’t allow us. I recently purchased my first home and have been taking a look at the VM cabling to the property. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. Hi Rob Our master socket is in our front room physically. Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The new fibre phone line is designed to work with the same phones as the old copper line. to a Virgin Media Hub, using the Powerline kits we offer. craigmc89 • 1 min. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. on 27-10-2022 09:24. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. No Virgin Media have their own network which is separate to Openreach`s. All the cabling is the property of Virgin Media and must not be touched. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 3 weeks ago. on 27-10-2022 09:24. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Pop the power cable into a nearby plug socket, and turn it on. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Has migrated me a week early,. For the ADSL faceplate, you will need to connect the two RJ11. Have tested all the wires so know which is which from hub to phone socket. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Kind regards Jodi. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. Virgin Media also often bundles its cable broadband packages with TV and phone services. easy install. Master socket. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. 5mm stereo jack to 2 phono plugs connected from the 3. I can't navigate the IVR to get through to a person to actually talk about what I want. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Hello. a geeky broadband story. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Plug the cables into the hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. However, if you'd like we can send out. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. . On activation day unplug your old hub and power cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Very poor advice. . Unfortunately we don't use the Openreach master sockets as they are BT only. on 05-09-2023 20:36. 19 minutes ago. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. A third lead from the back of the router. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. Switching from Virgin Media to Vodafone. 1) At the master socket disconnect the exchange line. Your broadband should still work but may not perform as well as in the master socket. 0 Kudos. How about using a 10m RJ11 to RJ11 telephone cable. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Networking and WiFi. No Coax Wall Socket Virgin Media Community 4802361. Damaged Wall socket. Bargain Hunter says:. It is completely separate service to your internet service.